Workflow pipeline
OpenAI classifies inputs (category, priority, intent). A deterministic rules engine — never the LLM — decides where they go.
612
89.9%
550 completed · 40 failed1148 ms
peak hour 15:00 UTC22
queue depthAI insights
The overall health of the AI workflow automation system is stable, with a success rate of 89.9%. However, there are a notable number of failures that could impact performance.
high failure rate in technical category
congestion in engineering routing queue
Investigate the root causes of failures in the technical category to improve success rates.
Monitor the engineering routing queue closely during peak hours to address potential congestion.
Consider redistributing workflows from the engineering queue to balance the load.
Enhance error handling and retry mechanisms for failed workflows to reduce overall failure rates.
Test ingest
Workflows
Showing 40 of 40 · filter: failedThere's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5yjzw0004la04e4byjn0j
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5td7p0003la04jiexcxa2
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5ss340002la0471qcd2lh
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5scu80001la04e0chbpxh
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5lopi0000la04a43gansy
—
0.00
noise
OPENAI_API_KEY is not set
Trying to set up the Slack integration but the OAuth callback returns invalid_state. Any idea what I'm missing?
support_ticketengineering
bd24dedf-4bf5-402d-8ea4-f518c821bd10
category=technical → engineering
0.83
integration_help
openai timeout after 30s
open_jira_ticket {"project":"ENG"}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
9565e672-af7e-4389-89b7-7575ef698cc6
category=technical → engineering
0.96
integration_help
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
Trying to set up the Slack integration but the OAuth callback returns invalid_state. Any idea what I'm missing?
support_ticketengineering
986e1c33-efc3-40b0-90ad-12e289ec5913
category=technical → engineering
0.89
integration_help
downstream webhook 502
open_jira_ticket {"project":"ENG"}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
f92cc32e-25a4-4845-a1f4-6dd0ad3e0d8c
category=technical → engineering
0.80
integration_help
downstream webhook 502
open_jira_ticket {"project":"ENG"}
Webhook deliveries to https://hurtful-platter.net/ are failing with timeout. Trace ID 2654f01c.
support_ticketengineering
0a75d15f-d684-41c6-9472-b198b61cdb8c
category=technical → engineering
0.86
bug_report
rate_limit_exceeded
open_jira_ticket {"project":"ENG"}
Webhook deliveries to https://mindless-icebreaker.org/ are failing with timeout. Trace ID 481b22a5.
support_ticketengineering
9d0f22b4-70d3-4a6d-8ae5-5c0797ab6be3
category=technical → engineering
0.92
bug_report
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
Someone made unauthorised purchases on my card via your platform. Need urgent help.
support_ticketfraud
1fbda5d9-98d9-4ad6-9f69-5aecc66114e0
category=fraud → fraud team
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suspicious_activity
downstream webhook 502
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud","synthetic":true}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
8fee751e-ac12-498a-8db5-e2e197b61b77
category=technical → engineering
0.78
integration_help
rate_limit_exceeded
open_jira_ticket {"project":"ENG"}
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
00a800bb-3cdd-48bc-9b6a-bd583484a01c
category=technical → engineering
0.82
bug_report
openai timeout after 30s
open_jira_ticket {"project":"ENG"}
I can't find the receipt for order #CSVCXX. Could you email it to leah_bergnaum@yahoo.com?
support_ticketfinance
d53c9636-7952-46b2-b9d1-8cb7f0092d94
category=billing → finance
0.95
invoice_request
rate_limit_exceeded
open_finance_ticket
Can you resend my invoice for April 2026? My finance team needs it for reporting.
support_ticketfinance
89276269-2d8a-47a2-831a-376fd4eaa5ec
category=billing → finance
0.92
invoice_request
schema validation failed: priority not in enum
open_finance_ticket
I can't find the receipt for order #OKOIUG. Could you email it to angela_hilll@yahoo.com?
support_ticketfinance
b11f8e2a-50dc-44db-9745-105045c00a87
category=billing → finance
0.97
invoice_request
schema validation failed: priority not in enum
open_finance_ticket
Would love a CSV export option on the Cohorts page. Any ETA?
support_ticketgeneral
5a0e039d-ecbd-45ef-a933-5a69328a5306
category=general → general queue
0.92
feature_request
rate_limit_exceeded
queue_for_human_review
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
50551fd9-6a99-4119-9ac6-63ad588d4ab7
category=technical → engineering
0.85
bug_report
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
Would love a CSV export option on the Engagement page. Any ETA?
support_ticketgeneral
5b2e80e1-cb32-4b9a-af9f-3c3193e4275a
category=general → general queue
0.83
feature_request
downstream webhook 502
queue_for_human_review
What's the difference between the Team and Business plans?
support_ticketgeneral
110d3e8c-ad77-438b-b1a6-d6ebc473a1b6
category=general → general queue
0.91
general_question
rate_limit_exceeded
queue_for_human_review
How do I upgrade my workspace from Free to Team plan?
support_ticketescalation
af3dbdb3-2c78-4911-9971-6391b9d2e1f9
priority>=high → escalation queue
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plan_change
rate_limit_exceeded
page_oncall {"team":"support"}
slack_failed {"body":"Bad Gateway","status":502,"synthetic":true}
PDF: Invoice INV-VF9270 from Ferry and Sons, due 2026-04-22, total €428.
documentfinance
72cb0529-3f7d-4425-8a50-4fd6703e931d
category=billing → finance
0.93
invoice_submission
downstream webhook 502
open_finance_ticket
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
eced4878-b5bd-458e-96f4-10afb6569487
category=technical → engineering
0.79
bug_report
openai timeout after 30s
open_jira_ticket {"project":"ENG"}
Webhook deliveries to https://compassionate-heroine.biz are failing with timeout. Trace ID b3846ba8.
support_ticketengineering
da4dbbc8-7512-401d-ab80-a1ec47e75edb
category=technical → engineering
0.97
bug_report
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
How do I upgrade my workspace from Free to Team plan?
support_ticketfinance
45abbf10-3a2f-49c9-8c46-6ae5c51ba057
category=billing → finance
0.89
plan_change
downstream webhook 502
open_finance_ticket
(empty body)
user_inputunknown
8dbc74de-091b-41f7-8bd3-755c2c79dd10
fallback → unknown queue
0.41
noise
downstream webhook 502
flag_for_triage
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
7f8d960e-5ed1-4247-bae6-be2fcb714a0c
category=technical → engineering
0.79
integration_help
rate_limit_exceeded
open_jira_ticket {"project":"ENG"}
Is there a way to bulk-edit team member roles? Doing it one at a time is painful.
support_ticketgeneral
ed71ffef-9241-4c08-833a-40bd5d0288a5
category=general → general queue
0.87
feature_request
rate_limit_exceeded
queue_for_human_review
I was charged twice for my Business subscription this month. Please refund the duplicate charge.
support_ticketfinance
8b9ae6de-d8f1-4436-b9a2-d2731f4559cb
billing+refund → finance workflow
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refund_request
openai timeout after 30s
open_finance_ticket
notify_team {"team":"finance"}
I see a login from Bahrain that wasn't me. Please lock the account and review.
support_ticketfraud
6ce65ec5-b489-4349-ab36-8feeeb26a203
category=fraud → fraud team
0.86
suspicious_activity
openai timeout after 30s
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud","synthetic":true}
Quick feedback — the new onboarding flow is much smoother than before. Nice work.
user_inputgeneral
5f0dcdb5-ce65-49b4-ba5c-5125fa636739
category=general → general queue
0.91
feedback
schema validation failed: priority not in enum
queue_for_human_review
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
9e67832e-37f6-4e44-ad22-07bae1811e84
category=technical → engineering
0.80
integration_help
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
ad1695d0-1860-4b31-b721-c15bcd0e9be2
category=technical → engineering
0.80
bug_report
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
What's the difference between the Team and Business plans?
support_ticketgeneral
a8c55d01-e76a-453f-b715-51ed013ae9a3
category=general → general queue
0.98
general_question
schema validation failed: priority not in enum
queue_for_human_review
Webhook deliveries to https://advanced-sand.org/ are failing with timeout. Trace ID ec5fd7b5.
support_ticketengineering
16a6f98e-3bac-44d2-90c3-6c9920feface
category=technical → engineering
0.79
bug_report
downstream webhook 502
open_jira_ticket {"project":"ENG"}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
03f9e853-57d3-4e97-a60c-07cabae56bfd
category=technical → engineering
0.82
integration_help
rate_limit_exceeded
open_jira_ticket {"project":"ENG"}
I can't find the receipt for order #19R8KC. Could you email it to abner40@gmail.com?
support_ticketfinance
5ab34af8-6b6f-4d4d-8bdf-0b4f6ac34026
category=billing → finance
0.82
invoice_request
openai timeout after 30s
open_finance_ticket
Can you resend my invoice for March 2026? My finance team needs it for reporting.
support_ticketfinance
3f423f82-ba35-4357-8c55-3ae805d76aa3
category=billing → finance
0.84
invoice_request
rate_limit_exceeded
open_finance_ticket
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
2b1399a6-0375-4694-967a-bcdc5a638f2f
category=technical → engineering
0.83
bug_report
downstream webhook 502
open_jira_ticket {"project":"ENG"}