Workflow pipeline
OpenAI classifies inputs (category, priority, intent). A deterministic rules engine — never the LLM — decides where they go.
612
89.9%
550 completed · 40 failed1148 ms
peak hour 15:00 UTC22
queue depthAI insights
The AI workflow automation system is performing well with a success rate of 89.9%. However, there are some failures that need attention to improve overall reliability.
failed workflows
technical category congestion
Investigate the 40 failed workflows to identify common failure points.
Monitor the technical category closely as it has the highest volume of workflows.
Consider optimizing processing times, especially during peak hours to enhance throughput.
Evaluate the routing distribution to ensure no specific queue is overwhelmed.
Test ingest
Workflows
Showing 50 of 612There's a login from another country I don't recognise. Please lock my account immediately.
support_ticketfraud
cmov6wonp0000jx040lp43hac
fraud → fraud team
0.90
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud"}
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticketfraud
cmot62flg0000i904ufkfvxtz
fraud → fraud team
0.90
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud"}
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5yjzw0004la04e4byjn0j
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5td7p0003la04jiexcxa2
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5ss340002la0471qcd2lh
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5scu80001la04e0chbpxh
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticket—
cmot5lopi0000la04a43gansy
—
0.00
noise
OPENAI_API_KEY is not set
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticketfraud
cmot0maay0003sudlk14i9h85
fraud → fraud team
0.90
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud"}
I was charged twice for my Pro subscription this month. Please refund the duplicate €49.
support_ticketfinance
cmot0lvrv0002sudl2ldsxesf
billing+refund → finance workflow
0.95
refund_request
open_finance_ticket
notify_team {"team":"finance"}
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticketfraud
cmot0cqko0001sudlo8tewmny
fraud → fraud team
0.90
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud"}
There's a login from another country I don't recognise. Please lock my account immediately.
support_ticketfraud
cmot0bv730000sudlggi8zqzk
fraud → fraud team
0.90
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud"}
There is a login from another country I do not recognise. Please lock my account immediately.
support_ticketfraud
cmoszzokk0003suvvr7z967vq
fraud → fraud team
0.95
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_skipped {"reason":"SLACK_WEBHOOK_URL not configured"}
Trying to set up the Slack integration but the OAuth callback returns invalid_state. Any idea what I'm missing?
support_ticketengineering
2bec93eb-cfcf-4f5c-a8f5-1b679c887d3b
category=technical → engineering
0.91
integration_help
open_jira_ticket {"project":"ENG"}
I can't find the receipt for order #HOHQ90. Could you email it to lindsay99@yahoo.com?
support_ticketescalation
86214645-7f6b-4e27-a05f-ccb711cb19dd
priority>=high → escalation queue
0.88
invoice_request
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
Webhook deliveries to https://infamous-brochure.biz/ are failing with timeout. Trace ID 37e2be4c.
support_ticketescalation
3b3dac57-1e81-41d9-a5cc-9e7c05144a70
priority>=high → escalation queue
0.82
bug_report
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
Can you resend my invoice for March 2026? My finance team needs it for reporting.
support_ticketfinance
41cf68ff-6887-4fc8-8af8-ab2c620add26
category=billing → finance
0.87
invoice_request
open_finance_ticket
Webhook deliveries to https://naughty-leading.biz/ are failing with timeout. Trace ID 660d9592.
support_ticketengineering
53ee7735-9bc6-4919-8380-4690677f5a04
category=technical → engineering
0.90
bug_report
open_jira_ticket {"project":"ENG"}
Trying to set up the Slack integration but the OAuth callback returns invalid_state. Any idea what I'm missing?
support_ticketengineering
bd24dedf-4bf5-402d-8ea4-f518c821bd10
category=technical → engineering
0.83
integration_help
openai timeout after 30s
open_jira_ticket {"project":"ENG"}
I'd like to downgrade from Pro to Basic effective next billing cycle.
support_ticketfinance
3df2b09a-e3da-4238-a031-406a44e78ead
category=billing → finance
0.96
plan_change
open_finance_ticket
Refund request: I never received the upgrade I paid for on 2026-04-29.
support_ticketescalation
6618a3a5-7ae9-4509-9cf0-c75c61642620
priority>=high → escalation queue
0.96
refund_request
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
I'd like to downgrade from Pro to Basic effective next billing cycle.
support_ticketfinance
777cfc7a-30c7-4390-8447-edd7d42da57e
category=billing → finance
0.80
plan_change
open_finance_ticket
How do I upgrade my workspace from Free to Team plan?
support_ticketescalation
48123f79-7f41-4e71-b6d2-278769de8eec
priority>=high → escalation queue
0.82
plan_change
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
Webhook deliveries to https://dark-permafrost.biz/ are failing with timeout. Trace ID 9cd8dd5f.
support_ticketengineering
fc077862-35d2-423a-b9d2-5783eda720a0
category=technical → engineering
0.87
bug_report
open_jira_ticket {"project":"ENG"}
The dashboard is showing a 500 error when I click on Reports → Export. Started this morning.
support_ticketengineering
fe60aebc-7d2c-49df-88cf-7ab65e5ef9d7
category=technical → engineering
0.82
bug_report
open_jira_ticket {"project":"ENG"}
Can you resend my invoice for March 2026? My finance team needs it for reporting.
support_ticketescalation
ba8d360c-a1ed-4362-959a-2dbcbf34fe8f
priority>=high → escalation queue
0.84
invoice_request
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
fc707555-4856-4c79-9ad3-7150b16998bd
category=technical → engineering
0.87
integration_help
open_jira_ticket {"project":"ENG"}
I'd like to downgrade from Pro to Basic effective next billing cycle.
support_ticketescalation
d1f7f5d6-1a94-4b17-941e-9f2e26ccf2a0
priority>=high → escalation queue
0.80
plan_change
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
9565e672-af7e-4389-89b7-7575ef698cc6
category=technical → engineering
0.96
integration_help
schema validation failed: priority not in enum
open_jira_ticket {"project":"ENG"}
I was charged twice for my Pro subscription this month. Please refund the duplicate charge.
support_ticketescalation
2a65b9d6-5e21-4433-9f3a-dd7fe7716de5
priority>=high → escalation queue
0.83
refund_request
page_oncall {"team":"support"}
slack_failed {"body":"Bad Gateway","status":502,"synthetic":true}
ERROR: payment_processor_timeout · trace c0b428b7 · retried 3x · duration 5300ms
system_logengineering
950b7e5b-d68b-4b27-99af-234f44c11079
category=technical → engineering
0.86
system_error
open_jira_ticket {"project":"ENG"}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketescalation
474d34a5-991f-4a8e-a154-d639f316bb97
priority>=high → escalation queue
0.84
integration_help
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
I cancelled my plan last week but was billed today. Need a refund of €265.
support_ticketfinance
12deb05e-fac8-476a-b09c-251130daaf7a
billing+refund → finance workflow
0.85
refund_request
open_finance_ticket
notify_team {"team":"finance"}
??
user_inputunknown
7985f187-107f-4380-a4c5-f5510c97611d
fallback → unknown queue
0.41
noise
flag_for_triage
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
165bfe46-b10e-4c99-9daa-e9e0b4d163c5
category=technical → engineering
0.81
integration_help
open_jira_ticket {"project":"ENG"}
Is there a way to bulk-edit team member roles? Doing it one at a time is painful.
support_ticketgeneral
dbdb2669-cd85-426d-a741-cb82a021b2ae
category=general → general queue
0.80
feature_request
queue_for_human_review
I was charged twice for my Basic subscription this month. Please refund the duplicate charge.
support_ticketfinance
3227fe42-e9c2-44d7-824d-7fda27333281
billing+refund → finance workflow
0.81
refund_request
open_finance_ticket
notify_team {"team":"finance"}
Trying to set up the Slack integration but the OAuth callback returns invalid_state. Any idea what I'm missing?
support_ticketengineering
986e1c33-efc3-40b0-90ad-12e289ec5913
category=technical → engineering
0.89
integration_help
downstream webhook 502
open_jira_ticket {"project":"ENG"}
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
e4c1ed50-db0d-4d6d-b144-4d2b758b3a28
category=technical → engineering
0.80
integration_help
open_jira_ticket {"project":"ENG"}
Refund request: I never received the upgrade I paid for on 2026-05-03.
support_ticketescalation
a8d885b6-a425-48dc-ba94-164356d24420
priority>=high → escalation queue
0.84
refund_request
page_oncall {"team":"support"}
slack_delivered {"status":200,"target":"escalation","synthetic":true}
Is there a way to bulk-edit team member roles? Doing it one at a time is painful.
support_ticketgeneral
8e2e8954-3f17-49fb-b28f-201f74201b46
category=general → general queue
0.87
feature_request
queue_for_human_review
How do I upgrade my workspace from Free to Team plan?
support_ticketfinance
d36f23c1-29f9-4dd1-9407-c5ef1b115d0d
category=billing → finance
0.81
plan_change
open_finance_ticket
I see a login from Algeria that wasn't me. Please lock the account and review.
support_ticketfraud
937c1f48-7e9e-40ad-863c-031055510be7
category=fraud → fraud team
0.83
suspicious_activity
lock_account
notify_team {"team":"fraud","urgency":"p0"}
slack_delivered {"status":200,"target":"fraud","synthetic":true}
asdf qwerty test test test
user_inputunknown
0b6806c4-7f68-4078-bd60-727885e817c8
fallback → unknown queue
0.46
noise
flag_for_triage
What's the difference between the Team and Business plans?
support_ticketgeneral
ba25bc1a-dbe6-4435-a4b4-246c4e8108c1
category=general → general queue
0.90
general_question
queue_for_human_review
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketescalation
defb3289-8fd3-48bb-985e-bf5c10325a83
priority>=high → escalation queue
0.87
integration_help
page_oncall {"team":"support"}
slack_failed {"body":"Bad Gateway","status":502,"synthetic":true}
PDF: Invoice INV-6UGOTI from Hills-Howell, Gorczany and Hirthe, due 2026-04-28, total €490.
documentfinance
03a05fca-7356-4adc-a226-7b5b26dea481
category=billing → finance
0.83
invoice_submission
open_finance_ticket
Quick feedback — the new onboarding flow is much smoother than before. Nice work.
user_inputgeneral
88daf354-13d6-4523-a0c1-d323bb7e07af
category=general → general queue
0.78
feedback
queue_for_human_review
How do I rotate my API key without breaking the existing webhook subscriptions?
support_ticketengineering
f92cc32e-25a4-4845-a1f4-6dd0ad3e0d8c
category=technical → engineering
0.80
integration_help
downstream webhook 502
open_jira_ticket {"project":"ENG"}
I cancelled my plan last week but was billed today. Need a refund of €366.
support_ticketfinance
bc7cbef4-7884-4539-896a-209b46441daf
billing+refund → finance workflow
0.85
refund_request
open_finance_ticket
notify_team {"team":"finance"}
Refund request: I never received the upgrade I paid for on 2026-04-28.
support_ticketfinance
22580293-778f-49ce-94d8-be092fac40d9
billing+refund → finance workflow
0.95
refund_request
open_finance_ticket
notify_team {"team":"finance"}